It sure is exciting to have our Grain Train Curbside program up and running! You can now shop online for your favorite Grain Train goods and pick them up curbside at the Petoskey store. If you haven’t checked it out, here it is. We know you've been waiting for this program and we thank you for your patience as we worked to make it happen. Many of you who reached out to us early on about a curbside program became our test team. Thank you to everyone who helped us with that. We sure hope you enjoy this service. It is here to stay!
When the pandemic hit our area in March, our Boyne City store was able to quickly offer a grassroots curbside program that they are still operating today. In Petoskey, we are just big enough that adding this program too quickly would have added too much stress on our team who were working hard to keep the doors open with safety and sanitization as our main priority. We knew that we wanted our Curbside program here for the long run as we worked towards that end. The results of that work is Grain Train Curbside.
One of our new realities is that we don't have as many staff working on the sales floor during open hours. This is so you can safely shop and maintain a safe distance from your fellow shoppers and staff. We knew that having an online marketplace was going to be an important part of our Curbside program. If you want to know if a product is in stock, you can check on the website. That goes for customers who are coming in to the store, too. If you are coming from out of town and want to know if your favorite product is in stock, just check our website before you come. Currently, we just don’t have the same capacity to answer the phone and check on products during open hours as we did in the past, so we are working hard to make sure that the answers are clear for you to find.
Grain Train Curbside is open to everyone, just like shopping in our stores. Being a member is not required. Here are a few other things you need to know:
- Grain Train Curbside orders are picked up at the Petoskey store only.
- Orders placed by 8 PM will be ready for next day pick-up.
- Pick-up days and times are Tuesday through Saturday between 9:00 AM and 7:00 PM. You choose your day and time when you place your order.
- For now, payment will be taken at your vehicle at time of pickup. We are working on taking online payment.
So, please check it out. Follow the instructions here to create an account, read the FAQ page here, and place your first order! Grain Train Curbside is just one more way we are Making a Difference One Bite at a Time. We ask for your help in utilizing the FAQ and online platform to answer some of the questions we would have gladly answered in person just a few short months ago. We move forward together with the health and safety of all as our priority.
Until next time, see you at the stores…or curbside!