Grain Train COVID-19 Response
UPDATE: November 19, 2020
UPDATE: November 17, 2020
Important Notice: COVID-19 Case Reported
To our valued customers:
We have been informed that a Grain Train staff member has tested positive for COVID-19. We share this with you out of a desire to remain transparent. The employee last worked at the Petoskey location on Monday, November 9, between the hours of 8 AM and 3 PM. The employee was tested after someone they had been in close contact with outside of work tested positive. The employee has not worked in-store since they were informed of exposure. The employee was not in “close contact" as defined by the Centers for Disease Control (CDC) with any staff person or customers, making this a low risk exposure based on the close contact definition.
We continue to work with the Health Department of Northwest Michigan around any exposures within the Grain Train, be they customer or staff related, and follow their instructions. We are committed to maintaining transparency with our customers and will keep you informed around pertinent information regarding the pandemic.
Please know that our commitment to reducing the risk of spread of Covid-19 through diligent mask wearing, social distancing, hand washing, regular and rigorous sanitization, and the use of plexiglass barriers remains at the forefront of our practices and procedures at the Grain Train and it will continue to be so.
Starting Thursday, November 19, we will expand our hours of operation in the Petoskey store to 7 AM-10 PM to reduce congestion at peak shopping times and offer our customers an extended time to shop during the holidays. We also continue to offer our Curbside pickup program for those who are looking for a contactless shopping option. Our Senior and Immune Compromised Hours are moving to Sundays, 7 AM-10 AM, starting Sunday, November 22.
Thank you for being a part of the Grain Train community. We value each and every one of you.
UPDATE: October 13, 2020Grain Train COVID-19 Preparedness & Response Plan
UPDATE: October 8, 2020Despite the recent Michigan Supreme Court ruling about the Governor's ability to extend or declare a state of emergency, the Grain Train will not be changing our policies, processes or course of action around the pandemic for the safeguarding of our customers and staff.
UPDATE: September 25, 2020
Throughout the pandemic, staff and customer safety has been our number one priority at the Grain Train. We are learning as we go and as new information becomes available. After seeking out information from both the local health department and the CDC, we are implementing this new mask policy starting today, Friday, September 25.
The major changes are that we are no longer allowing face shields, masks with vents, or loosely woven/sheer masks to be worn while inside of our Grain Train stores. We hope that our new policy’s poster helps to clarify what masks are acceptable while inside the Grain Train and the expectations we have of how masks are worn while inside our stores. We are still upholding our no mask/no entry policy.
If you are unable to wear a mask, give us a call and we will do our best to shop in the moment for you. We also have our Grain Train Curbside program that we think you will love if you aren’t already using it.
We continue to ask our staff to deliver courteous customer service during this challenging time and we are asking the same of our customers. Please keep this in mind as you are interacting with staff.
We will have disposable masks should you need one. We are not here to make anyone who is unable or uncomfortable to wear a mask to wear one, we are asking that by entering one of our stores, you agree to wear a type of mask from the acceptable mask portion of the policy, and that you keep it over your nose and mouth while you are shopping at the Grain Train. If you are unable to wear a mask, give us a call and see if we are able to shop in the moment for you. Or, if you haven’t given our Curbside program a try, please do.
UPDATE August 24, 2020
We were contacted by the Health Department of Northwest Michigan that a customer in the Petoskey store Sunday, August 23, around 11 am has tested Positive for COVID-19. We will be following all Health Department protocols related to this and will keep you informed as we know more.
UPDATE July 14, 2020
We are upholding the policy of no mask, no entry, no exceptions in both our Petoskey and Boyne City locations. This is for the safety of our staff and customers alike and is in alignment with Cooperative Principle 7, Concern for Community. We care about all of our customers and know that this may create hardship for those of you who are unable to wear masks. To anyone unable to wear a mask we would love to help you get set up with our Curbside program. Please reach out to us if you need help setting up your Curbside account.
Thank you for helping us care for one another.
UPDATE: July 13, 2020
UPDATE June 2: Our latest updated Guidelines for Safe Shopping
UPDATE MAY 22: Guidelines for Safe Shopping
UPDATE MAY 19: Summer Hours
UPDATE: Actions We're Taking
As the novel coronavirus known as COVID-19 has been shown to be spreading in the United States, we at the Grain Train are monitoring the situation closely and preparing for the likelihood of an outbreak in Northern Michigan.
As we continue to see confirmed cases in our surrounding Counties, we are continuing to follow updated recommendations from the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC) and the Health Department of North West Michigan to prepare our stores and cafe to serve our community through an outbreak and keep our shoppers and staff members safe. As conditions in our area and recommendations from public health agencies change, we will be making modifications that may affect your shopping experience; we will keep this page updated with those changes so you know what to expect. We thank you all for your efforts during this difficult time for our local and global communities.
UPDATE APRIL 27: Face masks required while shopping —
UPDATE APRIL 23: New hours at Boyne City Store starting Monday, April 27—
UPDATE APRIL 23: Shopping the Petoskey Store—
If you are interested in shopping at the "unbusiest" time of day at the Petoskey store, please consider shopping the evening hours. We are seeing more traffic in the store from 10 AM-noon and again from 2-4 PM — but very little in the evening hours. With social distancing in mind and for a less hurried shopping experience, please consider utilizing the evening hours.
April 9th Update:
For customer and staff safety, we are now asking customers to wear a face covering while shopping at the Grain Train. We are also requiring our staff to wear face covering while working. The CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g. grocery stores and pharmacies) especially in areas of significant community-based transmission.
We also are asking those returning to the area to be mindful of the Health Department of Northwest Michigan’s Public Health Advisory that was issued on March 31, 2020. We are specifically asking all of our customers to adhere to Guideline number 3: All individuals traveling to seasonal homes or returning home from areas with community spread should self-quarantine for 14 days upon arrival to your destination.
The Emmet County Helping Hands Facebook group has a database of those willing to shop and help in other ways during this crisis. Other counties have similar pages and there is always the option of asking 211 to find aid. We urge those returning from areas with community spread to rely on these resources for 14 days, rather than coming into the stores to shop.
Thank you for understanding that these are unprecedented times that require us to take actions that ask a lot of our customers and staff. We are all in this together and to quote the Health Department of Northwest Michigan, “By following these simple guidelines, the risk for spreading COVID-19 lowers significantly, thus protecting everyone who lives, works, and plays in beautiful northern Michigan.”
April 6th Update:
April 1st Update:
Starting on Monday, April 6th Petoskey Store Hours Will Expand
9 am - 8 pm Monday - Sunday
Senior Hours 9 am - 10 am Daily
We are extending hours in good faith that we will be able to maintain them. These hours may change due to unforeseen circumstances.
Boyne City hours remain
Monday - Friday 9 am - 7 pm
Saturday 9 am - 6 pm
Sunday 10 am - 6 pm
March 29th Update:
March 25th Update:
When you get to the store, unless we are at the door asking you to wait, please come inside. Staff will be motioning from within to maintain 10 or less customers in Petoskey and 5 or less customers in Boyne City at a given time.
We will keep a staff person at the door in Petoskey during our Senior and Immune Compromised hours on Tuesdays and Thursday from 9 am - 10 am.
March 24th Update:
March 20th Update:
We are suspending all bottle returns outside of Farmers' Creamery bottles.
As of Friday, March 20th, the Petoskey store's hours will be as follows:
GRAIN TRAIN BOYNE CITY (BOYNE CITY LOCATION ONLY)
is offering delivery Monday-Friday in Boyne City, Charlevoix, and East Jordan. No weekend service at this time. Frozen products are not recommended for delivery orders. Order by noon for delivery the next day. For curbside, ordering deadline for pickup that day is noon.
Call in or email us your shopping list. No online ordering option. There is no charge for this service.
As of Monday, March 23rd, the Boyne City store's hours will be as follows:
- 9 am - 7 pm Monday - Friday
- 9 am - 6 pm Saturday
- 10 am - 6 pm Sunday
We are hoping that these reduced hours will allow our team to keep our shelves stocked while limiting close contact among staff and between staff and customers. We apologize for the inconvenience and thank you for your understanding as we navigate this challenging time and do our best to serve our community and promote public health. These hours may change and we will let you know as they do.
March 18th Update: Preferred method of payment at the registers is by credit or debit card.
Resources We're Using
Michigan Department of Health and Human Services (MDHHS) Coronavirus Response Page, for updates on the situation in Michigan: https://www.michigan.gov/coronavirus
Coronavirus disease (COVID-19) advice for the public from WHO: https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public
WHO "Getting your workplace ready for COVID-19": https://www.who.int/docs/default-source/coronaviruse/getting-workplace-ready-for-covid-19.pdf
CDC "Interim Guidance for Businesses and Employers": https://www.cdc.gov/coronavirus/2019-ncov/community/guidance-business-response.html