Online Shopping and Curbside Pickup

Contact Us

Phone: 231-347-2381
Email: info@graintrain.coop
Curbside Pickup: 220 East Mitchell St

Set Up Account

To get started with online shopping and curbside pick-up, create an account.

Grain Train Members: Your online shopping account can be connected to your existing membership profile. See instructions here: Grain Train Member Signup Instructions 
Not a Member? Everyone is welcome! Register here: Create A Non-Member Account

Ordering

  • Curbside Pick-up at the Petoskey store only. Sorry, we do not do deliveries at this time.
  • Orders must be placed by 8:00 pm for next-day pick-up. If you are placing your order after 8:00 pm, please do not select the following day for pick-up.
  • Pick-up times are available Tuesday through Saturday between 9:00 am and 7:00 pm in 30-minute blocks. You can select an available time at checkout.
  • Payment will be taken at your vehicle at the time of pickup. 

Pickup Process

  • When you arrive, park in the back row of the parking lot next to the store, near the blue fence. 
  • Call 231-347-2381 to let us know you are here.
  • After you call, open the trunk or door of your car and place your credit card inside with the numbers visible (we will not touch your card if it isn't necessary).
  • Wait at least 6-feet away while we process your payment and load your groceries into your vehicle. 

Out-of-Stocks and Substitutions

  • Occasionally, we may be out of stock of one of the items you chose.
  • Availability at the time of order is displayed on the item page but may change between the time your order is placed and when it is picked. If a substitute would be acceptable, we recommend that you allow substitutions in the cart.

In stock item

  • By default, we do not substitute items. Click "Allow Substitutions" on the checkout page to indicate any items for which you'd be willing to accept a substitute.

Allow Substitutions for specific items:

Item Substitutions

 Allow Substitutions for all items:

Allow all Substitutions

  • On your shopping cart summary page, remember to add any notes to specific items or the whole order, especially if you have dietary restrictions you'd like us to consider when substituting.
Add Order Instructions
  • We'll find the closest substitutions possible.

Estimated Pricing

  • Online prices reflect the in-store price on the day you place your order. Some prices (including sales) may change between the time you place your order and the time you pick it up. Most sales change twice per month on Wednesday.
  • Please keep in mind that when ordering weighted items, the order total shown online when you place your order is an estimate and the final weight of your items will vary slightly; we will do our best to get as close to your requested weight as possible. The exact price of each item will be printed on your receipt at pick-up. 

 

Frequently Asked Questions

Accounts and Login

Do I have to be a member?
Everyone is welcome! Just like our physical stores, you're welcome to use our curbside pickup option regardless of whether you are a member or not. If you are not a member, create an online account here to get started.

How can I make sure online purchases count toward my patronage rebate?
If you're an owner, simply follow the instructions here to link your online account to your membership profile. Make sure you're signed in when you place your orders, and they will count toward your total purchases for the year.

I'm a member, but when I follow the instructions to link my account, my phone number and/or email aren't found. What gives?
We may have outdated contact information for you. Email membership@graintrain.coop and we will get this corrected for you!

Shopping and Ordering Online

How do I search for items?
Use the search bar at the top. You can search for a product type (i.e. "milk") or other key word. Or, use the top menu bar to browse by department. When looking at items, use the filters on the left-hand side of the page to narrow the results.

Can I save an order to finish later?
Absolutely! Once you have registered for an account and logged in, any item you put in our cart will remain there until you checkout or remove the item. Be sure you are logged in, however, because items placed in your cart when you are not logged in will not be saved. 

Can I see which pickup times are available before I build my whole cart?
Yes! If you add your first item to your cart, you can begin the checkout process and see available times. Just go to your cart, click checkout, and complete Step 1. In Step 2, click the radio button next to "Pickup at Store." Then, you'll be able to select your preferred date and view available times. Just click "Modify Cart" or any category from the site header to continue shopping.

How do I know my order went through?
After you click "Confirm Order," you should receive a confirmation email and/or text message. 

Can I review my order once it's been placed?
You will receive a confirmation email when you place your order that includes a list of everything you ordered. Additionally, you can log in to your account and select "Past Orders". Here, you can see an order you just placed as well as any previous orders, including, if you are a member, orders you purchased in-store. You can also easily duplicate a past order from this menu as well. 

Oops! I submitted my order but forgot an item. Can I add it?

Sorry, we are unable to process add-ons to orders at this time.